Privacy Policy for FlexiBite products

Effective:

Motionjoint publishes this policy so visitors to motionjoint.world understand how FlexiBite handles personal information connected to physical products, studio pickups, and customer messages. FlexiBite focuses on meal rhythm tools such as sketch folios, rhythm cards, and orbit wheels. The policy avoids unrelated topics and concentrates on product journeys from inquiry through optional returns.

Who operates FlexiBite

FlexiBite operates from 103 Lake Road, Belmont, Auckland 0624, New Zealand. The studio prepares small batches of tactile goods, answers questions about materials, and coordinates pickups that respect neighbours. When motionjoint refers to we, us, or our, it means the FlexiBite studio team responsible for those product decisions.

Product inquiries and messages

When you use the contact form on motionjoint.world, FlexiBite collects the name, email address, and message content you submit. If you tick the consent checkbox, you confirm that FlexiBite may use those details to respond about offerings, stock timing, and pickup logistics. Without consent, FlexiBite cannot maintain a reliable reply path for product questions.

If you call the studio line, FlexiBite may note your number, the date, and the product topics discussed so follow-up stays accurate. FlexiBite does not record calls by default. If a message includes dietary preferences mentioned for product context, FlexiBite treats that information as sensitive and limits access to studio staff who prepare your order.

Orders reservations and payments

FlexiBite may hold products briefly after you reserve through email or the contact desk. Reservation records include your name, requested items, and agreed pickup window. Payment details depend on the method FlexiBite confirms at the time of purchase. FlexiBite avoids storing full card numbers on studio systems and relies on payment partners when electronic payments are available.

Receipts list the items purchased, GST where applicable, and studio contact references. FlexiBite retains receipts to support warranty questions about materials and to align with return requests described in the return policy.

Studio visits and pickups

When you collect products in person, FlexiBite may record the time of arrival, items handed over, and optional notes about packaging preferences. FlexiBite uses this information to reconcile inventory and to improve how products travel home safely. CCTV is not part of the FlexiBite studio experience unless future signage states otherwise.

Website usage and cookies

motionjoint.world may store minimal cookies to remember privacy consent choices. Additional analytics cookies activate only if FlexiBite enables them later and updates this policy with clear categories. See the cookies policy for granular detail.

Legal bases and fairness

FlexiBite follows the New Zealand Privacy Act 2020 principles about purpose, security, access, and correction. Where FlexiBite relies on consent, you may withdraw consent for marketing messages while understanding that product fulfilment may require essential contact.

Sharing with helpers

FlexiBite may share limited personal information with couriers if home delivery becomes available, with payment processors, or with accountants for GST reporting. FlexiBite requires those parties to use data only for defined tasks and to protect information with reasonable safeguards.

Retention and deletion

FlexiBite keeps order records long enough to satisfy tax obligations and to support returns within the published window. Message threads about products may be archived after twelve months unless ongoing support requires longer retention. You may request deletion where FlexiBite no longer needs the information for lawful purposes.

Security measures

FlexiBite stores digital records on devices protected with passwords, limited accounts, and physical studio access controls. Paper notes related to pickups stay in locked storage when not in use. No system is flawless, so FlexiBite encourages customers to share only what is necessary for product coordination.

International transfers

If FlexiBite uses email or hosting services with servers outside New Zealand, data may cross borders under standard contractual protections. FlexiBite selects providers with transparent security practices.

Your rights

You may request access to personal information FlexiBite holds about you and ask for corrections if details are inaccurate. FlexiBite responds within a reasonable period and may verify identity before releasing information. If FlexiBite refuses a request where permitted by law, FlexiBite explains the reason.

Young shoppers

FlexiBite products target adults managing household meals. If FlexiBite learns that product data relates to a young person without appropriate guardian involvement, FlexiBite will delete or secure that information.

Updates to this policy

FlexiBite may revise this policy when products, studio processes, or legal requirements change. FlexiBite posts the new effective date at the top and encourages visitors to review changes when purchasing new items.

Product research and improvement

FlexiBite may combine anonymised purchase patterns to decide when to reprint cards, adjust folio paper weight, or retire a colourway. Those insights do not identify individuals and exist solely to keep FlexiBite goods aligned with how New Zealand households cook.

If FlexiBite invites optional surveys about product satisfaction, participation remains voluntary. Survey responses attach to random codes rather than names unless you explicitly provide identifiable details for follow-up support.

Complaints and oversight

If you believe FlexiBite mishandled personal information, contact the studio desk first so FlexiBite can investigate quickly. FlexiBite documents complaints, remedial steps, and timelines for response.

You may also contact the Office of the New Zealand Privacy Commissioner if you remain unsatisfied after FlexiBite responds. FlexiBite cooperates with lawful oversight requests related to product records.

Breach notification

If FlexiBite discovers unauthorised access to systems storing customer names, contact details, or order history, FlexiBite assesses risk, notifies affected individuals when serious harm is likely, and outlines protective steps. FlexiBite may also brief regulators as required.

Contacting FlexiBite about privacy

For privacy questions about FlexiBite products, write through the contact page or send post to the Belmont address. Include enough detail for FlexiBite to locate your product records without sharing sensitive information in public channels.

Studio message line: help@motionjoint.world